Codes, Policies & Disclosures


The Banking Codes and Standards Board of India (BCSBI) was set up in February 2006 as a collaborative effort of the Reserve Bank of India and the commercial banks to ensure good banking practices in the country. Federal Bank is a member of BCSBI and is committed to follow the prescribed codes and standards of banking practices as detailed in the 'Code of Bank's Commitment to Customers'. We are pleased to notify that we are in the process of implementing the Code in a phased manner.

The Code along with the policies the Bank has adopted for implementation is given below:


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Collection of Dues and Repossession of Security Policy (36)  KB
Code of Bank's Commitment to Micro and Small Enterprises(MSE 2012) (605)  KB
Citizen Charter (282)  KB
Code of Corporate Governance and Code of Conduct for the Board of Directors & Management (275)  KB
Code of commitment to customers (583)  KB
Banking Ombudsman (117)  KB
Fair Practice Code for Lenders (68)  KB
Timelines for credit decisions for loans above Rs. 2 lakhs (12)  KB
Cheque collection policy (227)  KB
Model policy on deposits (62)  KB
Customer compensation policy (30)  KB
Customer grievance redressal policy (269)  KB
Customer Rights Policy (306)  KB
Policy on Dormant Accounts and Unclaimed Deposits (111)  KB
Policy on Related Party Transactions (45)  KB
Policy on Preservation of Documents (115)  KB
Analysis of customer complaints for the Financial Year 2016-17 (339)  KB
Analysis of customer complaints for quarter ended March 2017 (342)  KB
Citizens charter for Forex Transactions (32)  KB
Terms and Conditions of Appointment of Independent Directors (122)  KB
Familiarisation Program for Independent Directors (71)  KB
Credit Pricing of Retail Loans (242)  KB
Credit Pricing of Agri loans (225)  KB
Credit Pricing of SME loans (174)  KB
Details of CSR for FY 2014-15 (188)  KB
Code of Practices and Procedure for Fair disclosure of UPSI (261)  KB
Business Continuity Management (BCM) Disclosure Statement (416)  KB
List of Housing Projects Financed (15)  KB
Corporate Social Responsibility Policy (189)  KB
Rights of Customers- Pictorial Book in English (2534)  KB
Rights of Customers- Pictorial Book in Hindi (2616)  KB
Rights of Customers- Pictorial Book in Malayalam (40182)  KB
Rights of Customers- Pictorial Book in Marathi (2638)  KB
Rights of Customers- Pictorial Book in Tamil (5857)  KB
Protected Disclosure Scheme (PDS) / Whistle Blower Policy (49)  KB
Terms and Conditions - Debit card Issuance & Operations (431)  KB